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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q37-Q42):

NEW QUESTION # 37
You have created and activated a new case type, but you forgot to assign a service catalog to it. How can you assign a service catalog to your new case type?

A. Execute the Create New Version action from the existing Case Type, then enter the Service Catalog and activate the new version.
B. It is not possible to change an existing Case Type, so deactivate it and create a new one.
C. Delete the Case Type and create a new Case Type with the required Service Catalog assigned to it.
D. Deactivate the Case Type, assign the Service Catalog, save, and activate it again.

Answer: A

NEW QUESTION # 38
Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud Version 2?

A. Account hierarchy
B. Product
C. Account
D. Employee

Answer: C

Explanation:
According to the SAP Service Cloud Version 2 documents and learning resources, the master data that is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud Version 2 is Account. Account is a master data object that represents a business partner, such as a customer, a competitor, or a supplier, in SAP Service Cloud Version 2. Account can be replicated from SAP S/4HANA to SAP Service Cloud Version
2, and vice versa, using the integration package SAP Sales Cloud and SAP Service Cloud Version 2 Integration for Master Data with SAP S/4HANA or SAP S/4HANA Cloud. The integration package uses the OData service API_BUSINESS_PARTNER to exchange account data between the two systems.

NEW QUESTION # 39
How can you trigger an event notification based on a specific condition?

A. Implement SDK logic
B. Configure integration setting
C. Configure autoflow
D. Configure event management

Answer: A

Explanation:
Triggering an event notification based on a specific condition in SAP Service Cloud Version 2 typically involves implementing custom logic through the Software Development Kit (SDK). This approach allows for the creation of tailored functionalities that can respond to very specific conditions or criteria within the system.
By utilizing the SDK, developers can write scripts or programs that monitor certain conditions or events within the Service Cloud environment and trigger notifications accordingly. This method provides a flexibleand powerful means to extend the standard capabilities of SAP Service Cloud to meet unique business requirements

NEW QUESTION # 40
Which objects are needed to create a registered product? Note: There are 2 correct answers to this question.

A. Customer
B. Product
C. Installed base
D. Contract

Answer: A,B

Explanation:
To create a registered product in SAP Service Cloud Version 2, you need the following objects:
Product: This is the generic definition of the product that you want to register. It contains the basic information such as the name, description, category, and price of the product. You can create products in the Products work center, under the Products view.
Customer: This is the individual or organization that owns the registered product. It can be either an account or an individual customer. You can create customers in the Customers work center, under the Accounts or Individual Customers view.
The other objects are not mandatory for creating a registered product, but they can be used to provide additional information or functionality. For example:
Installed base: This is a collection of registered products that belong to the same customer and are located at the same site. It can be used to group and manage related registered products more easily. You can create installed bases in the Installed Base work center, under the Installed Base view.
Contract: This is an agreement between the customer and the service provider that defines the terms and conditions of the service delivery. It can be used to determine the service entitlements and pricing for the registered product. You can create contracts in the Contracts work center, under the Contracts view.
References =
Creating a Registered Product - SAP Learning, slide 3-4
Solution Guide for SAP Service Cloud Version 2, page 31-32

NEW QUESTION # 41
Which tool can you use to rename the cases facet?

A. Page layout
B. Adaptation tool
C. Workflow with action type field update
D. Language adaptation tool

Answer: D

NEW QUESTION # 42
......

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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q37-Q42):

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